1
Check paper tray first
Pull out paper tray completely. Look for crumpled paper.
2
Open front cover
Lift or open the main front cover. Look around cartridge area.
3
Check rear door
Many printers have a rear access door. Open and inspect.

🛠️ Step 2: Remove Safely

❌ Never: Pull paper backward against the paper path!

1
Pull gently forward
Pull paper in the direction it normally travels through printer.
2
Remove ALL pieces
Check for tiny torn pieces. Use flashlight if needed.
3
Close all covers
Make sure all doors and covers click shut completely.

✅ Prevention Tips:

• Use fresh, dry paper (humidity causes jams)
• Don't overfill paper tray (150 sheets max usually)
• Fan paper stack before loading
• Adjust paper guides snugly against paper edges
• Clean paper path monthly with compressed air

🖋️ How to Fix Cartridge Problems

🔧 Step 1: Remove & Inspect

1
Turn printer on
Cartridge carriage needs to be accessible. Don't force if stuck.
2
Remove all cartridges
Note which slot each cartridge came from. Take photo if helpful.
3
Check for protective tape
New cartridges have orange/blue tape. Must be completely removed.

💡 Common Issue: Orange tape left on contacts prevents cartridge detection!

✨ Step 2: Clean & Reinstall

1
Clean contacts
Use dry cotton swab on cartridge contacts. Don't use water!
2
Clean printer contacts
Gently clean metal contacts inside printer with dry cloth.
3
Reinstall firmly
Push until cartridge clicks. Close cover completely.

✅ If Still Not Working:

• Try known-good cartridge in same slot
• Check expiration date on cartridge
• Ensure cartridge matches printer model exactly
• Reset printer (unplug 30 seconds)

〰️ How to Fix Streaky Prints

🧽

Clean Print Heads

Most common cause of streaks

🎯

Align Print Heads

Fix misaligned printing

🔄

Replace Cartridges

If cleaning doesn't work

📶 How to Fix WiFi Connection

📋 Step 1: Check Current Status

1
Print network config page
Usually: Settings → Network → Print Network Config
2
Check IP address
Should be like 192.168.1.xxx. If 0.0.0.0, not connected.
3
Check signal strength
Should show WiFi network name and signal bars.

🔄 Step 2: Reconnect WiFi

1
Access WiFi setup
Settings → Network → WiFi Setup Wizard
2
Select your network
Choose from list of available networks.
3
Enter password carefully
WiFi passwords are case-sensitive. Check router label if unsure.

💡 Quick Fixes:

• Restart router and printer
• Move printer closer to router
• Check for interference (microwaves, etc.)
• Try 2.4GHz network instead of 5GHz

⚠️ Common Issues:

• Router has guest network isolation enabled
• Printer on different WiFi band than computer
• MAC address filtering blocking printer
• Network name contains special characters

📅 Prevent Future Problems

Weekly (5 min)

✓ Print test page
✓ Check paper tray
✓ Wipe exterior clean

Monthly (15 min)

✓ Clean print heads
✓ Check ink levels
✓ Update drivers
✓ Clean paper path

Quarterly (30 min)

✓ Deep clean interior
✓ Calibrate alignment
✓ Check for firmware updates
✓ Replace maintenance kit (if due)

How to Fix a Printer

🔍 What's Wrong With Your Printer?

🔧 Physical Issues

Paper Jam

Cartridge Problems

Needs Cleaning

🎨 Print Quality

Streaky Prints

Faded Prints

Wrong Colors

📡 Connection

WiFi Problems

USB Issues

Shows Offline

📄 How to Fix Paper Jams

🔍 Step 1: Locate the Jam